Contact methods
At loveit coverit we appreciate everyone is different so we provide various ways to notify your claim so that you can choose the one that suits you – our super friendly team are also here should you need us!
Please don’t hesitate to contact us by clicking here. Do bear in mind that there may be a slight delay in responding which will be dependent on volume and should you require any guidance or support do contact us and we would be happy to assist.
If you would like to email us please use support@loveitcoverit.com
A few simple steps
- Tell us about your claim as soon as possible by clicking here and in any event within 48 hours of discovery or by contacting our team at support@loveitcoverit.com
- Once you have told us about your claim, it will be assigned to one of the loveit coverit Customer Care Team will guide you through the process to ensure your claim is promptly handled and to ensure you know what documentation you require to support your claim
- Once your claim has been approved and your excess paid your gadget will be repaired, or replacement sent, should it not be repairable (or of course if it has been lost or stolen)
If your gadget has been lost or stolen there are a few additional steps that you will need to follow:
- Advise the police within 48 hours if there has been loss or theft of your gadget and obtain a crime reference number. You must also inform your network provider within 24 hours of discovery of loss or theft so that they can place a block on your gadget.
- Advise us by contacting our team by clicking here and we will then provide you with a password protected link to our claim form portal.
- Provide at your own expense a fully completed claim form and all details and evidence as may be reasonably required within 30 days of receipt from the incident date. We will not proceed with your claim until all required information has been supplied but once we have all the required claim form and supporting documentation we will confirm our decision on your claim and guide you through our repair or replacement process. Where you are making a claim for accidental damage, liquid damage or mechanical breakdown you may be asked to send your gadget to us. You will be responsible for the cost of posting your gadget to us.
- In the event of a claim you must be able to provide proof of usage from your network provider that confirms your gadget has been in use since policy inception and up to the event giving rise to your claim.
- in the event of loss or theft you must notify the appropriate air time provider within 24 hours of discovery and blacklist your handset, or mobile network enabled gadget
There are certain requirements that will assist us in assessing your claim and we have added a helpful guide to support you during this claim process;
Accidental and Liquid Damage Claims
- Proof of purchase – this should show both the IMEI/serial number of the gadget purchased along with the date/time as well as the store it was purchased from.
- Pin number – our engineers will require this to complete quality assurance testing once the repairs have been completed.
Removing Find My iPhone from your gadget (Accidental and Liquid Damage claims)
Step 1. Go to “Find My iPhone” on iCloud.com.
Step 2. Click “all devices”. Select the device.
Step 3. When the device is erased, click “Remove from Account”.
Loss and Theft Claims
- Proof of purchase – this should show both the IMEI/serial number of the gadget purchased along with the date/time as well as the store it was purchased from.
- Crime Reference number – please visit either www.reportmyloss.com or www.immobilise.com to report the loss/theft
- Proof of Barring – your network provider will be able to provide you with this document
- Proof of SIM card replacement – when you order a replacement SIM card the document from your Network provider would be sufficient.
Placing Find My iPhone into ‘Lost Mode’ (Loss and Theft claims)
Step 1. Go to “Find My iPhone” on iCloud.com.
Step 2. Click “all devices”. Select the device.
Step 3. Click “Lost Mode”
Step 4. Add the following message “Please contact loveit coverit if found”
Removal of a Google Account from your gadget
Step 1. Go to “Settings” > “Accounts”. Select “Google” and select the account you want.
Step 2. Tap the menu icon. Select “Remove account”.
Step 3. Click “Remove account” on the pop up and confirm to delete your Google account from Android.
Note – removing the account will delete all of its messages, contacts and other data from the gadget.